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Test Your Connection

After connecting your WhatsApp Business account, verify that messages flow in both directions.

Check your conversation history​

  1. In Exabloom, go to Contacts.
  2. You should see new contacts from your WhatsApp Business conversations (up to 6 months of history).
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Contacts may appear as phone numbers without names. WhatsApp only shares phone numbers, not contact names from your phone. You can update names manually in Exabloom.

Test incoming messages​

You need a second WhatsApp account (personal phone or a colleague) for this test.

  1. From a different WhatsApp account, send a test message to your WhatsApp Business number.
  2. In Exabloom, go to Inbox.
  3. The message should appear within a few seconds.

Message not appearing? Reconnect your WhatsApp Business account, paying attention to the QR code scanning step.

Test outgoing messages​

  1. In Exabloom's Inbox, click the conversation from your test message.
  2. Type a reply in the text box and press Enter or click Send.
  3. On the other phone, verify the reply arrived.
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You can only send free-form messages within 24 hours of the customer's last message. This is a WhatsApp rule, not an Exabloom limitation. After 24 hours, you need to use template messages instead.

Text box greyed out? The 24-hour messaging window has expired. This is expected — set up template messages to message contacts outside this window.

Next steps​