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Create and Test Template Messages

WhatsApp template messages are pre-approved message formats that you can send to contacts outside the 24-hour messaging window. Templates can include variables (like customer name or appointment time) that you fill in each time you send.

Copy a pre-approved template​

Creating a template from scratch requires Meta approval, which can take hours or days. To get started quickly, copy one from Meta's template library.

  1. Go to business.facebook.com and sign in.

  2. Navigate to Settings > Accounts > WhatsApp accounts and click your account.

  3. Click WhatsApp Manager to open the management dashboard.

  4. In WhatsApp Manager, click Message templates > Template library.

  5. Under the Utility category, find and click appointment_reminder.

  6. Name your copy (e.g., appointment_reminder) and click Submit.

The template is copied to your account and ready to use immediately.

Verify the template is active​

  1. In WhatsApp Manager, go to Message templates > Manage templates.

  2. Find appointment_reminder and confirm its status shows Active.

Test the template in Exabloom​

For this test, you need a contact who has not messaged you in the last 24 hours. You can create a test contact if needed.

  1. In Exabloom, go to Contacts and select (or create) a test contact with a WhatsApp-enabled phone number you can check.

  2. Click the contact to open the conversation.

  3. Click Send template message.

  4. Select appointment_reminder from the list and click Next.

  5. Fill in the variable fields (name, date, time — any test values are fine) and click Send Message.

  6. On the test phone, verify the message arrived.

Troubleshooting​

Message didn't arrive?

  • Verify your payment method is set up in Facebook Business Manager
  • Check that all variable fields were filled in
  • Confirm the phone number is correct and has WhatsApp
  • Check the message status in Exabloom — look for "Delivered" or "Failed"
warning

If template messages consistently fail, check your WhatsApp Business Account in Facebook Business Manager for restrictions or payment verification warnings.