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Checking Your WhatsApp Business Payment Method

What You're Checking​

You need to verify that your WhatsApp Business Account (WABA) has a payment method attached. Without it, you won't be able to send template messages to customers.

What is a WABA?

WABA stands for "WhatsApp Business Account"—the official account your company uses to message customers through WhatsApp.

Quick Steps​

1. Sign In to Facebook Business Manager​

  1. Go to https://business.facebook.com/
  2. Sign in with your Facebook account (you need full access to your company's Business Portfolio)

2. Navigate to Business Settings​

Navigate to Business Portfolio Settings

  1. On the left panel, find and click your company's Business Portfolio
  2. Click the gear icon (⚙️) next to it to open Business Settings

3. Check the Payment Method​

Verify Payment Method

  1. Click "WhatsApp Accounts" in the left sidebar
  2. Select your WABA from the list
  3. Look for the "Payment Method" section—it should show a credit card or bank account
Success!

If you see a payment method listed (e.g., "Credit Card ending in 1234"), you're all set! ✅

No Payment Method?

If it's empty, contact your manager or IT department—someone with financial access needs to add one before you can send template messages.