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Check Your Payment Method

Verify that your WhatsApp Business Account (WABA) has a payment method attached. Without one, you cannot send template messages.

Steps​

  1. Go to business.facebook.com and sign in with an account that has full access to your Business Portfolio.

  2. In the left panel, click your Business Portfolio and open Business Settings (gear icon).

    Navigate to Business Portfolio Settings

  3. Click WhatsApp Accounts in the left sidebar, then select your WABA.

  4. Find the Payment Method section — it should show a credit card or bank account.

    Verify Payment Method

If no payment method is listed, see Add a Payment Method.