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Delete Contact

How to Delete​

  1. Go to Contacts page
  2. Select one or more contacts (use checkboxes for multiple)
  3. Click Delete button
  4. Confirm deletion

For multiple contacts: The system schedules deletion and processes it in the background. Check the Bulk Actions page to monitor deletion progress.

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Deletion is permanent and cannot be undone.

What Gets Deleted​

When you delete a contact, these are permanently removed:

  • Contact profile and data
  • Lead records
  • Conversation messages
  • Workflow enrollment history

Workflow Re-entry​

For workflows set to "allow contact to enter only once": deleted contacts can re-enter if recreated with the same phone number. The system treats them as new contacts.