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Customise Welcome Messages by Page

Show different welcome messages based on which page a visitor is viewing. For example, a visitor on your blog might see "Interested in learning more?" while a visitor on your pricing page sees "Questions about our plans?"

Prerequisites​

  • WhatsApp chat widget set up and working on your website

Understanding paths​

A path is everything after your domain name in a URL:

URLPath
www.yoursite.com//
www.yoursite.com/blog/blog
www.yoursite.com/blog/summer-sale/blog/summer-sale
www.yoursite.com/contact-us/contact-us

You can target pages using:

  • Exact paths — match one page only (e.g., /contact-us)
  • Wildcard paths — match all pages under a prefix (e.g., /blog/* matches all blog posts)

Add a custom message​

  1. In Admin View, go to Website Chat Widget and click Edit Widget on your WhatsApp widget.

  2. Click the Welcome Messages tab.

  3. Click + Add Custom Message.

  4. Enter the Path (e.g., /blog/*) and write a Custom Message relevant to that section.

    info

    Always start paths with /. Use /* at the end for wildcard matching.

  5. Click Save changes.

The message card appears in your list. Repeat to add more messages for different sections.

Pages without a custom message will show your default welcome message.

Manage messages​

  • Edit — click the pencil icon on a message card
  • Delete — click the trash icon
  • Reorder — use the up/down arrows (order does not affect what visitors see)

Preview​

Once you have at least one custom message, a Preview dropdown appears in the right panel. Select any path to see how the widget will look on that page. Select All other paths to preview the default message.

Publish​

Click Save Widget at the bottom to publish all changes to your live website. Changes are not live until you save.

Test​

Open your website in an incognito browser window and visit the pages you customised. Click the widget to verify the correct message appears.

Custom message not showing?

  • Check the path matches your actual URL exactly (paths are case-sensitive)
  • Ensure you clicked Save Widget after saving individual messages
  • Try a hard refresh (Ctrl+Shift+R / Cmd+Shift+R)

Next steps​