Triggers and Actions Reference
A quick reference for all available triggers and actions in the workflow builder.
Triggers
Triggers are events that start a workflow.
| Trigger | Description |
|---|---|
| Message Sent | An outbound message is sent |
| Contact Replied | A contact replies to a message |
| Contact Created | A new contact is added |
| Contact Updated | A contact's details are updated |
| Lead Created | A lead record is created |
| Lead Updated | A lead record is updated |
| Inbound Webhook | A POST request is sent to the workflow's webhook URL |
Actions
Actions are tasks performed when a trigger fires.
| Action | Description |
|---|---|
| Send WhatsApp | Sends a WhatsApp message |
| Delete Message | Deletes a sent or scheduled message |
| Mark as Unread | Marks a conversation as unread |
| AI Model | Uses AI to evaluate a given context |
| Update Contact | Updates a contact's details |
| Find Contact | Searches for a contact and optionally creates or updates it |
| Add Tag | Adds a tag to a contact |
| Remove Tag | Removes a tag from a contact |
| Do-Not-Disturb | Toggles Do-Not-Disturb for a contact |
| Create Lead | Creates a lead record for a contact |
| Update Lead | Updates a lead record |
| Delete Lead | Deletes a lead record |
| Webhook | Sends a GET or POST request to a specified URL |
| IF/ELSE | Controls workflow flow using conditional logic |
| Wait For Reply | Pauses the workflow until the contact replies |
| Go To | Jumps to a specific node in the workflow |
| Transform Text | Modifies or transforms text |
| Retrieve Knowledge | Performs retrieval-augmented generation (RAG) based on a query |