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WhatsApp Widget Message Setup

Configure the pre-filled message that appears when visitors click your WhatsApp widget, so Exabloom's AI can automatically identify and route new leads from your marketing campaigns.

Prerequisites​

  • Custom Enterprise Plan subscription with background AI monitoring enabled

How it works​

Exabloom's AI monitors incoming WhatsApp messages for specific patterns. By using a structured message format in your widget, the AI can distinguish marketing leads from regular conversations and automatically tag them for follow-up.

The AI maps keywords to lead sources:

  • Facebook/Instagram keywords (e.g., "saw your ad on Facebook") → categorised as Facebook/Instagram leads
  • Website/Google keywords (e.g., "found you on Google") → categorised as Google Search leads

Message template​

Hi! I <source> about <programme>. <intent>

1. Source (required)​

Choose one that matches your traffic source:

Source phraseAI maps to
saw your ad on FacebookFacebook/Instagram
found you on InstagramFacebook/Instagram
saw your websiteGoogle Search
found you on GoogleGoogle Search

2. Programme (required)​

Choose one: holiday programs, holiday workshop, or workshop

Optionally add a specific programme name: holiday workshop - Science Explorer Program

3. Intent (required)​

Choose one:

  • Could you please send me more information?
  • I'm enquiring about more details
  • Can you send me more information?

Ready-to-use messages​

For Facebook/Instagram ads:

Hi! I saw your ad on Facebook about holiday programs. Could you please send me more information?

For Google/website traffic:

Hi! I found you on Google about holiday workshop. Could you please send me more information?

Set up​

  1. Copy or build your message using the template above.
  2. In your website admin panel, find your WhatsApp widget settings.
  3. Paste the message into the pre-filled message field.
  4. Save and test by clicking the WhatsApp button on your website.
warning

Avoid generic messages like "I'm interested in your classes" or "Tell me about your programs" — these lack a source keyword and won't be recognised by the AI.