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Send WhatsApp When Form Submits

Set up a workflow to automatically send a WhatsApp message whenever someone submits your form.

Prerequisites​

  • A working form (see Create a Form)
  • WhatsApp connected to Exabloom

Steps​

  1. Go to Workflows and click New Workflow.

    navigate-to-workflow.png

  2. Name the workflow (e.g., "Contact Us Form Submission").

    edit-workflow-name.png

  3. Click Add new trigger and select Form Submitted.

    add-form-submitted-trigger.png

  4. In the trigger settings, set Form to your form name (e.g., "Contact Us") and click Save.

    set-up-form-submitted-trigger.png

  5. Click the + icon below the trigger, select Send WhatsApp, and write your message.

    add-action.png

    set-up-send-whatsapp-action.png

  6. Click Save, then toggle Published to ON and click Save again.

    publish-and-save.png

Test​

  1. Submit your form again using your phone number.
  2. Within a few minutes, you should receive the WhatsApp message on your phone.

Troubleshooting​

Not receiving WhatsApp messages?

  • Verify your WhatsApp is connected in Settings > Social Channels
  • Check that the workflow is published
  • Ensure the phone number in the form submission is valid

Workflow not triggering?

  • Confirm the form name in the trigger matches your form exactly
  • Make sure you clicked Save after publishing

Next steps​